Advanced Urology
Home / Patient Instructions / Patient Portal Instructions

📱 Why Use the Patient Portal?

The Advanced Urology Patient Portal allows you to manage your healthcare conveniently from your computer or mobile device without calling our office.

✅ What You Can Do:

  • Send secure messages to our staff
  • Request prescription refills
  • View test results and medical records
  • Schedule and manage appointments
  • Update your personal information
  • Access educational resources

⏱️ Response Time:

  • Non-urgent messages: 24-48 hours
  • Business days only: Monday-Friday
  • Emergencies: Call 911 or go to ER
  • Urgent issues: Call office at 678-344-8900

Two Ways to Access the Portal

Method 1: Direct Website Access (Recommended)

Portal URL: https://bit.ly/advancedportal

This link takes you directly to the Advanced Urology patient portal login page.

First Time Users:

  1. Click "Set up Portal Account" button
  2. Enter your email address (this will be your username)
  3. Complete verification steps (see below)
  4. Create your password
  5. Accept consent form
  6. Start using the portal!

Method 2: Welcome Email Link

Portal URL: https://health.healow.com/advancedurology

If you received a welcome email from Advanced Urology, use this link.

Login Credentials:

  • User ID / Username: Your email address
  • Password: The one you create during setup (or reset if forgotten)

Step-by-Step: Setting Up Your Account

Complete These 4 Steps to Activate Your Portal Access

1

User Validation

Verify your identity using your phone number:

  • Select your phone number from the list
  • Choose how to receive verification code:
    • Voice: Automated phone call with code
    • Text: SMS message with code (recommended)
  • Click "Send Code"
  • Code will arrive within 1-2 minutes

Note: If you don't receive the code, check your phone is on and has service. You can request a new code if needed.

2

Enter Verification Code

Enter the code you received:

  • Type the numeric code into the verification field
  • Code is valid for 5 minutes
  • You have 5 attempts before needing a new code
  • Click "Verify" to continue

Tip: If code expires, simply click "Resend Code" to get a new one.

3

Create Your Password

Set up a secure password for your account:

Password Requirements:

  • Minimum 8 characters (longer is better)
  • Mix of uppercase letters (A-Z)
  • Mix of lowercase letters (a-z)
  • At least one number (0-9)
  • At least one symbol (!@#$%^&*)

Example strong password: Health2024! or MyMed#Pass99

⚠️ Security Tips: Don't use easily guessed information like birthdate, name, or "password123". Use a unique password not used on other websites.

Enter your password twice to confirm, then click "Next"

4

Accept Consent Form

Read and accept the portal consent form:

  • The consent form explains portal usage, privacy, and security
  • Scroll through the entire form to review terms
  • Don't forget to ✓ check the box! Many users miss this step
  • Click "Agree" to complete setup

✅ Setup Complete! You can now log in and use all portal features.

Portal Features and How to Use Them

Dashboard Overview

After logging in, you'll see your personal dashboard with quick access to all features:

📨 Messages

Use for:

  • Non-urgent questions for your doctor
  • Follow-up questions about treatment
  • Reporting side effects
  • General inquiries

Response time: 24-48 hours (business days)

💊 Prescription Refills

Use for:

  • Requesting medication refills
  • Updating pharmacy information
  • Checking refill status

Note: Allow 48-72 hours for refill processing

📅 Appointments

Use for:

  • Viewing upcoming appointments
  • Requesting new appointments
  • Accessing appointment details
  • Receiving appointment reminders

📄 Medical Records

Use for:

  • Viewing test results
  • Downloading reports
  • Accessing visit summaries
  • Requesting medical records

👨‍⚕️ Ask Doctor

Use for:

  • Medical questions (non-urgent)
  • Treatment clarifications
  • Post-procedure questions

For urgent issues, call the office

📊 My Account

Use for:

  • Updating contact information
  • Changing password
  • Managing notification preferences
  • Viewing insurance information

How to Send a Secure Message

Step-by-Step Instructions

  1. Log in to the patient portal
  2. Click on "Messages" in the main menu
  3. Select "New Message" or "Compose"
  4. Choose recipient: Select the appropriate department or provider
  5. Subject line: Write clear subject (e.g., "Question about medication side effect")
  6. Message body: Provide detailed information:
    • Your name and date of birth
    • Specific question or concern
    • Relevant details (symptoms, medications, timeline)
  7. Attach files if needed (photos, documents)
  8. Click "Send"
  9. You'll receive notification when staff responds (24-48 hours)

⚠️ Important: Portal messages are for NON-URGENT matters only

For urgent issues, chest pain, severe bleeding, inability to urinate, fever with chills, or other emergencies: Call 678-344-8900 or go to Emergency Room

How to Request Prescription Refills

Refill Request Process

  1. Log in to patient portal
  2. Navigate to "Refill Requests" or "Prescriptions"
  3. Select medication you need refilled from your list
  4. Verify pharmacy: Confirm correct pharmacy or update if needed
  5. Add notes if needed (e.g., "Need earlier refill due to travel")
  6. Submit request
  7. Allow 48-72 hours for processing
  8. Check with your pharmacy for pickup availability

Tips for Smooth Refills:

  • Request refills 5-7 days before you run out
  • Don't wait until your last pill
  • Update pharmacy info in portal if you change pharmacies
  • For urgent refills, call office directly: 678-344-8900

Viewing Your Medical Records and Test Results

Accessing Your Health Information

The portal gives you 24/7 access to your medical information:

📋 Available Records:

  • Lab results (blood work, urine tests)
  • Imaging reports (CT, MRI, ultrasound)
  • Pathology results (biopsy results)
  • Visit summaries
  • Procedure notes
  • Medication lists
  • Immunization records

📥 What You Can Do:

  • View results online anytime
  • Download PDF copies
  • Print for your records
  • Share with other physicians
  • Track trends over time

How to Request Complete Medical Records:

  1. Log in to portal
  2. Go to "Medical Records" section
  3. Click "Request PHR" (Personal Health Record)
  4. Specify date range and type of records needed
  5. Submit request
  6. Records will be available for download in portal (or mailed if preferred)

Note: Some test results may be released directly to the portal before your doctor calls. If you have questions about results, send a message or call the office.

Managing Appointments Through the Portal

Appointment Features

View Upcoming Appointments

  • See date, time, location, and provider
  • Get directions to office location
  • View pre-appointment instructions
  • Add to your personal calendar

Request New Appointments

  • Select type of visit (follow-up, new problem, procedure)
  • Choose preferred dates and times
  • Indicate location preference
  • Our scheduling team will confirm

Appointment Reminders

  • Automatic reminders sent via email/text
  • Usually 2-3 days before appointment
  • Reminder again day of appointment
  • Customize reminder preferences in settings

Cancellations: If you need to cancel or reschedule, please call 678-344-8900 directly. Most appointment changes require phone call to ensure proper rescheduling.

Security and Privacy

Your Information is Protected

🔒 Security Features:

  • HIPAA-compliant secure platform
  • Encrypted data transmission
  • Secure login authentication
  • Automatic session timeout
  • Password protection

🛡️ Your Responsibilities:

  • Keep password confidential
  • Don't share login with others
  • Log out when finished
  • Use secure internet connection
  • Update password regularly

If You Suspect Unauthorized Access:

  • Change your password immediately
  • Call our office: 678-344-8900
  • Review recent portal activity

Troubleshooting Common Issues

Can't Remember Password

Solution:

  1. Click "Forgot Password" on login page
  2. Enter your email address
  3. Follow verification steps
  4. Create new password

Email Address Changed

Solution:

  • Call office: 678-344-8900
  • We'll update your email in system
  • You'll receive new welcome email
  • Set up portal with new email

Not Receiving Verification Code

Check:

  • Phone number is correct in system
  • Phone has service/signal
  • Check spam/blocked numbers
  • Try "voice" instead of "text"
  • Contact office if persists

Portal Locked After Failed Logins

Solution:

  • Wait 30 minutes and try again
  • Use "Forgot Password" to reset
  • Call office if still locked: 678-344-8900

Can't Find My Test Results

Possible reasons:

  • Results not yet finalized by lab
  • Doctor reviewing before release
  • Requires in-person discussion
  • Call office for status

Message Not Responded To

If more than 48 business hours:

  • Check if in "Sent" messages
  • Look in "Inbox" for reply
  • Send follow-up message
  • Call office: 678-344-8900

Mobile App Access

Healow App for Your Phone

Download the Healow app for convenient mobile access to the patient portal:

📱 iPhone/iPad

Download from App Store

Search "Healow" in App Store

🤖 Android

Download from Google Play

Search "Healow" in Play Store

Setting Up Mobile App:

  1. Download and install Healow app
  2. Open app and select "Patient"
  3. Search for "Advanced Urology"
  4. Log in with same credentials as website
  5. Enable notifications for important updates

Best Practices for Using the Portal

✅ Do:

  • Check portal regularly for updates
  • Respond promptly to messages
  • Keep contact info current
  • Use clear, detailed messages
  • Request refills with plenty of time
  • Review test results when available
  • Update medication lists

❌ Don't:

  • Use for urgent medical issues
  • Share your password
  • Send sensitive financial info via message
  • Expect immediate responses
  • Use portal for emergencies
  • Send multiple messages about same issue

When to Call Instead of Using Portal

🚨 Call 678-344-8900 for:

  • Urgent medical problems
  • Severe pain
  • Fever or infection symptoms
  • Bleeding that won't stop
  • Unable to urinate
  • Adverse reaction to medication
  • Need to cancel appointment same/next day
  • Need to speak with doctor urgently
  • Questions before upcoming procedure

Office Hours: Monday-Friday, 8:00 AM - 5:00 PM

After Hours Emergencies: Go to nearest Emergency Room or call 911

Frequently Asked Questions

Is the portal free?

Yes, there is no charge to use the patient portal. It's a free service provided to all Advanced Urology patients.

Can family members access my portal?

Family members cannot access your account directly. However, you can set up proxy access for caregivers if needed - call office to arrange.

What if I don't have email?

Email is required for portal access. If you don't have one, you can create a free email account (Gmail, Yahoo, etc.) or continue using phone for all communication.

Can I request appointments for family members?

Only for minor children linked to your account. Adult family members need their own portal accounts.

How long are records available?

Your medical records are available in the portal indefinitely while you remain an active patient.

Is my information safe?

Yes. The portal uses bank-level encryption and is HIPAA-compliant. Your health information is secure and private.

Need Help?

Contact Information

📞 Advanced Urology

Phone: 678-344-8900

Hours: Monday-Friday, 8:00 AM - 5:00 PM

Portal: https://bit.ly/advancedportal

Website: advancedurology.com

For portal technical support:

  • Call our front desk during business hours
  • We can help with login issues, password resets, and navigation
  • Patient services team available to assist

✅ Start Using Your Portal Today!

The patient portal makes healthcare more convenient. Set up your account today and enjoy:

  • ✅ 24/7 access to your health information
  • ✅ Secure messaging with your care team
  • ✅ Easy prescription refills
  • ✅ Convenient appointment management
  • ✅ No more phone tag for non-urgent matters